FAQ

FAQ

Your questions, answered.

Everything you need to know about our products, farm, and orders.

About the Products
Yes, absolutely. Every product we make is free from preservatives, artificial additives, refined sugar, and chemicals of any kind. What's on the label is exactly what's inside — nothing more.
Most commercial honey is pasteurised, filtered, and often blended with syrups. Our honey is raw and unprocessed — harvested directly from our farm in Thrissur, Kerala, and never heated or adulterated. You get honey exactly as nature made it.
Our raw honey has a shelf life of 18–24 months when stored in a cool, dry place away from direct sunlight. Infused honeys and millet snacks have their best-before dates clearly marked on the packaging.
Crystallisation is a natural process and a sign that your honey is pure and unprocessed. It does not mean the honey has gone bad. Simply place the jar in warm water for a few minutes to return it to liquid form. Never microwave it.
Yes — our millet snacks are air-fried, free from artificial flavours, and made with whole grains. They make a great healthy snack for children. Please check individual product pages for full ingredient lists if your child has any allergies.
Farm & Sourcing
Our farm is located in Thrissur, Kerala. Every product we sell traces back to this farm — we don't source from unknown third-party suppliers. It's a real place, with real people behind it.
Yes. We work with local growers and producers in Kerala, keeping our supply chain as short as possible. Supporting small-scale farmers is a core part of how we operate.
Shipping & Delivery
Yes — we offer free shipping on all orders above ₹499 across India. Orders below ₹499 will have a standard shipping fee applied at checkout.
Orders are typically dispatched within 1–2 business days. Delivery within Kerala takes 2–4 days, and across India 4–7 business days depending on your location.
We currently ship within India only. International shipping is something we're working towards — follow us on Instagram or join our newsletter to be the first to know when it's available.
Orders & Payments
We accept all major payment methods including Visa, Mastercard, American Express, UPI, and net banking. All payments are processed securely through Shopify's payment gateway.
If you need to cancel or change your order, please contact us as soon as possible via WhatsApp or email. We'll do our best to accommodate changes before the order is dispatched. Once dispatched, we're unable to make changes.
If your order arrives damaged or incorrect, please contact us within 48 hours with a photo and we'll arrange a replacement or full refund. As these are food products, we're unable to accept returns for change of mind.

Still have a question? We're happy to help.

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